How can we help?
Excellent gear deserves excellent support. One desk for every brand we sell — answers, documents, and a direct line to the Pangu team.
FAQ
Sizing, compatibility, shipping, and payment — the questions we hear most, answered.
Browse FAQ →Warranty
Every frame, wheelset, and carbon part we sell carries its manufacturer's limited warranty — and Pangu handles the claim for you.
Warranty policy →Downloads
White papers, user manuals, and technical documentation for every product we stock.
Get documents →Create a service request
Something not right? Start a return, a warranty claim, or a general inquiry with customer service.
Start request →Dealers
Prefer to see and size a bike in person? Find an authorized dealer near you.
Dealer list →Working hours
Monday to Friday, 9:00 AM – 5:00 PM. Once your order ships you'll receive a tracking link via email.
Contact →Frequently asked questions
What's included with a frameset?
Every SEKA frameset ships with frame, fork, seatpost, the matching integrated handlebar (Gladius GR or Rapier), frameset accessories, and — depending on the model — the aero bottle cage set or internal storage bag.
How long does delivery take?
Orders are processed within 3 business days; the tracking number follows by email. No VAT is shown under §19 UStG. Orders delivered outside the EU may attract import duties and taxes on arrival, which the recipient pays.
What is the return policy?
You may return most items within 30 days of delivery. Items must be unused, in original condition, and complete with all original packaging and parts. Return shipping is at your cost unless the item is faulty. Your statutory right of withdrawal within 14 days is unaffected.
How does the warranty work?
Frames and carbon parts are covered by each manufacturer's limited warranty against defects in materials or workmanship. Contact Pangu customer service with your order details — we run the claim with the brand for you.
Which size should I ride?
Each product page has a size guide with recommended height ranges — ExAero GR runs 49–61, Spear runs XS–XL with two additional racing sizes (MR / LR). With 2–3 viable sizes for most riders, choose the smaller for agility, the larger for stability.